Welcome

Each Kotai Hibachi is hand built, with pride, of welded steel in Baltimore, Maryland, USA.  The unique design, and solid construction, not only prove to be an excellent grilling device, but also a grill to last a generation.  

Payments

All grills are made to order, upon payment in full.
If you wish to cancel your order, please do so within three (3) days of placing the order, in writing, and a full refund will be honored if your item has not already hit the production bench . Any cancelation requests past three (3) days must be submitted in writing, and are subject to a refund less the costs incurred to fulfill/build the order, to the date such a request was received.

Shipping

Items may be shipped via USPS, FedEx, or common carrier. Due to the weight of some items, especially the larger grills (45-85lbs) only certain carriers will accept and handle.
Please allow two to four weeks, for orders to be shipped. It all depends on the item being made to order, or not.

Refunds

100% customer satifaction is the goal!
All workmanship is guaranteed against the normal use of each product. Any defect that hinders usage or safety, well be repaired, or replaced, at no cost to you.

If for any reason that you are not satisfied with your purchase, please submit, in writing, a refund request with the reason, or reasons, why you are not satisfied with the product. Each request will be reviewed on a case by case basis, before determining if a refund, or credit, will be honored, or not.

Additional

All grills are made of carbon steel an can rust. A stainlees steel grill top option my be requested for an additional 30% upcharge to the base price of the individual grill. Please indicate, at the time of sale, the request to construct the grill top in stainless steel, otherwise it will be made in carbon steel.
A longer, or larger, grill can be requested for an additional charge of $25.00 (USD) per each additional linear inch in length, and an additional $100.00 (USD) per each additional linear inch of width.
Some custom orders, and special designs, may also be available, just inquire. Additional costs my apply. (Subject to the limitations of the Etsy Sellers Agreement)

Legal imprint