Each Kotaigrill Hibachi is hand built, with pride, of welded steel in Baltimore, Maryland, USA. The unique design, and solid construction, not only prove to be an excellent grilling device, but also a grill to last a generation.
All grills are made to order, upon payment in full.
If you wish to cancel your order, please do so within three (3) days of placing the order, in writing, and a full refund will be honored if your item has not already hit the production bench . Any cancelation requests past three (3) days must be submitted in writing, and are subject to a refund less the costs incurred to fulfill/build the order, to the date such a request was received.
Items may be shipped via USPS, FedEx, or common carrier. Due to the weight of some items, especially the larger grills (45-85lbs) only certain carriers will accept and handle.
Please allow two to four weeks, for orders to be shipped. It all depends on the item being made to order, or not.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
100% customer satifaction is the goal!
All workmanship is guaranteed against the normal use of each product. Any defect that hinders usage or safety, well be repaired, or replaced, at no cost to you.
If for any reason that you are not satisfied with your purchase, please submit, in writing, a refund request with the reason, or reasons, why you are not satisfied with the product. Each request will be reviewed on a case by case basis, before determining if a refund, or credit, will be honored, or not.
All grills are made of carbon steel and are susceptible to rust. However, following our basic care and use instructions, included with every grill, some basic brushing and oiling will go a long way to protect this solid investment.
For those customers that desire a T304 stainless steel grill top, this is an option we can build, however; as beautiful stainless looks: it is a nearly impossible metal to grill on top of, at high grilling temps, as food items will stick to it and burn, no matter the amount of fat and oil used in the process.
A longer, or larger, grill can be requested as a custom order.
Some custom orders, and special designs, may also be available, just inquire. Additional costs my apply. (Subject to the limitations of the Etsy Sellers Agreement)